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Joy Wellness Counseling Center LLC


My name is Crystal Smith, I am a counseling professional who would love the opportunity to work with you to help you reach goals and/or make changes in your life. I believe you can achieve your personal goals with counseling, and enjoy a new outlook on life. For more information about my services and how I can work with you, please browse through my website and do not hesitate to reach out to me with any questions. 


Thought-Based Approach

Support That Makes a Difference

Buying Flowers

Individual Counseling Sessions

Do you feel like you have lost your power? Are you the one always helping others? Have you neglected you? As a working mother, wife, doctoral student, and business owner, I too know this struggle. Let's talk about it. Together we can.


My Mission

Helping you live your best life by teaching you how to find the joy that lives inside of you, despite your current circumstances.

Meditation by the sea

My Vision

To  encourage, inspire, and uplift the world by helping one person at a time.

Whatever you’re struggling with, I’m here to help you achieve your goals. Contact me to find out more.


My Story

Professional Counselor

I am a Licensed Professional Counselor with a heart and a passion for helping others. I specialize in treating trauma, depression, anxiety, and relationship concerns. I am a trained EMDR therapist and a trained hypnotherapist. You can't heal what you keep hidden. Let's talk about it! My goal is encouraging, inspiring, and uplifting people to live their best life.

Frequently Asked Questions

As a professional Counselor, asking the right questions is very important. Below you will find a compilation of the most common questions I’ve been asked. Hopefully this will assist in making the process a little easier. Please feel free to call for further clarification on any of these questions or further details about the services that are rendered.

Do you take Insurance?

Yes. I am credentialed through several different insurance companies, including, Aetna, Anthem Blue Cross Blue Shield, Cigna, and Humana.

What are your fees?

Fees are assessed on an individual bases and are based on the services that are rendered. However, an estimation of fees are as follows: Individual sessions are $125 for a 53 min session, $100 for a 45 min session, and $75 for a 30 min session.  I do offer a sliding fee scale to those that qualify. Please call for further details. I also accept most major insurance companies. listed above. 

Please see below the disclosure statement of the patient rights under the "no surprise" 2022 billing act: 



(OMB Control Number: 0938-1401)

You are protected from surprise billing or balance billing when you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.


What is “balance billing” (sometimes called “surprise billing”)?


When you see a doctor or other health care provider, you may owe certain out-of-pocket costs,     such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.


“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.


“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.


You are protected from balance billing for:

Emergency services

Suppose you have an emergency medical condition and get emergency services from an out-of-network provider or facility. In that case, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable -condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.


If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.


You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following   protections:


  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

  • Your health plan generally must:

  • Cover emergency services without requiring you to get approval for services in advance (prior authorization).

  • Cover emergency services by out-of-network providers.

  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

  • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.


If you believe you’ve been wrongly billed, you may contact: Georgia Secretary of State at 404.656.2881


Visit for more information about your rights under Federal law.

Do you see clients via telemental health, i.e. virtual options, video chat, etc?

Yes, I believe accessibility is crucial. We must use technology to reach each other at this time.

Do you see clients on the weekend and evenings?

Yes, evening and weekend appointments are available, please call to schedule an appointment.

 Do you take walk in appointments?

No, walk ins are not available, but same day appointments may be available, please call for details?

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new”


Ducks Over the Lake

Schedule a Session

1226 Royal Drive SW Ste I
Conyers, Rockdale County 30094


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